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Telecommunication industry

OUR MISSION:

Trouble ticketing, dispatch, assurance replacement; end-to-end back- and front-office services for ancient and rising services, like fiber to the house and machine-to-machine support. Troubleshooting as well as remote help on end-user configuration, and escalations to repair and check network operations, dispatch consumer personnel, and follow-up on inquires and escalations

Technical Support

Trouble ticketing, dispatch, warranty replacement; end-to-end back- and front-office services for traditional and emerging services, such as fiber to the home and machine-to-machine support

Troubleshooting including remote assistance on end-user configuration, and escalations to repair and test network operations, dispatch client personnel, and follow-up on inquires and escalations

Customer Care

Activations, billing, order fulfillment

End-to-end shopper and business support for mounted line, mobile, satellite, broadband, and TV, starting from dual-play to quad-play service offerings

Sales

Proven up selling and cross-selling ways

Analytics solutions use huge knowledge to know customers higher and gift the correct offers at the correct times for inflated revenue generation